French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Lisboa; Presencial; EUR 20 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Relocation package (flight, transfer,

Training program

Performance bonus

Career development

Team events

State-of-the-art offices

Resumo da oferta

Mercier Consultancy Group is seeking a French Speaking Player Support Specialist to join our Gaming & Esports hub in Bulgaria. You will handle high-quality technical and account support via email, chat, and voice, while staying current on titles and industry trends.

You’ll collaborate with an international team to improve knowledge bases, ensure secure player accounts, and provide empathetic, timely communication that reflects premium partner brands.

Qualificações

• Native or fluent French (spoken and written) is required.
• Interest in Gaming & Esports industry.
• Ability to relocate to Sofia, Bulgaria.
• Excellent problem-solving and customer-centric mindset.

Responsabilidades

• Provide high-quality technical and account support to a global gaming community via email, chat, and voice.
• Maintain deep expertise in current Gaming & Esports titles to troubleshoot inquiries.
• Identify recurring issues and escalate bugs to development teams.
• Manage player accounts with focus on security and fair play.
• Deliver empathetic, timely communication reflecting partner brands.
• Collaborate with an international team to enhance knowledge bases and support workflows.

Conhecimentos

Fluent French

Customer support

Communication skills

Gaming knowledge

Descrição da oferta de emprego

French Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, consistently delivering excellence in staffing and BPO advisory services.

Job Overview

We are currently seeking an enthusiastic professional for a French Speaking Player Support Specialist position in Bulgaria to join a world-class Gaming & Esports hub. This is an incredible opportunity to turn your passion for digital entertainment into a thriving career while enjoying a seamless relocation to the vibrant heart of Eastern Europe.

Key Responsibilities

• Provide high-quality technical and account support to a global community of gamers via email, chat, and voice channels.

• Maintain deep expertise in current Gaming & Esports titles to troubleshoot complex player inquiries effectively.

• Champion the user experience by identifying recurring issues and escalating technical bugs to the development teams.

• Manage player accounts with a focus on security, verification, and ethical fair-play standards.

• Deliver professional, empathetic, and timely communication that reflects the brand identity of our premium gaming partners.

• Collaborate within an international team to enhance knowledge bases and streamline support workflows for French-speaking markets.

• Native or fluent French (spoken and written) is strictly required for this role.

• A genuine interest in the Gaming & Esports industry and an understanding of modern gaming platforms.

• Valid EU passport (mandatory) to ensure smooth transition to our headquarters in Sofia.

• Exceptional problem-solving skills and the ability to thrive in a fast-paced, high-tech environment.

• A proactive customer-centric mindset with excellent attention to detail.

What We Offer

• Competitive Monthly Salary package.
• Fully Paid Training program to ensure you are a master of the industry.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• Generous Monthly Performance Bonus tied to your success in the Gaming & Esports sector.
• Career development pathways within one of the most exciting jobs in Bulgaria.
• And Much More, including team-building events and state-of-the-art office facilities.

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking top-tier French-speaking jobs in Europe. As a city, Bulgaria offers an incredible blend of rich history, mountainous landscapes, and a modern, vibrant urban culture that makes living in Bulgaria an adventure every single day.

By accepting this French Speaking Player Support Specialist position in Bulgaria, you are choosing a high quality of life with affordable living costs and a booming social scene. Relocating to Bulgaria is made easy with our full support, ensuring you can focus on enjoying the delicious local cuisine and the welcoming community that defines life in Bulgaria.