German-Speaking Gaming Support Specialist — Sofia

Mercier Consultancy Group; Almada; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist to join on-site teams in Sofia, Bulgaria. You will deliver empathetic support to German-speaking players via email, chat and social channels, troubleshoot game-related issues, and escalate bugs to developers to ensure smooth gameplay.

Ideal candidates are native or fluent in German with strong English, possess excellent communication skills, and are willing to relocate with full relocation support.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Strong command of English for internal collaboration and reporting.
• Excellent communication skills with the ability to maintain composure in a fast-paced environment.

Responsibilities

• Deliver professional and empathetic support to German-speaking players across email, chat, and social media.
• Troubleshoot technical game issues, account inquiries, and payment queries with deep product knowledge.
• Stay updated on the latest Gaming & Esports trends to provide relevant communication to the gaming community.
• Escalate critical bugs and complex technical issues to the development teams to ensure a seamless gameplay experience.
• Maintain a high level of quality in every interaction, contributing to our reputation for excellence in the gaming sector.
• Participate in team briefings and training sessions to stay sharp on new game patches, features, and expansion releases.
• Act as an internal advocate for the players, providing feedback to improve the overall gaming experience.

Skills

German language

English

Communication skills

Job description

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist to join on-site teams in Sofia, Bulgaria. You will deliver empathetic support to German-speaking players via email, chat and social channels, troubleshoot game-related issues, and escalate bugs to developers to ensure smooth gameplay.

Ideal candidates are native or fluent in German with strong English, possess excellent communication skills, and are willing to relocate with full relocation support.