French Speaking Support Specialist — Relocate to Sofia + Benefits

Recruitment By Ierotheos; Portugal; Vor Ort; EUR 10.000 - 14.000; Vollzeit

Benefits dieser Stelle

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

Relocation concierge

Monthly performance bonus

Relocation support

Zusammenfassung

Mercier Consultancy Group is seeking a French Speaking Support Specialist to assist French-speaking customers via phone, email and live chat. The role requires relocation to Sofia, Bulgaria and an EU passport is mandatory.

You will resolve inquiries, document interactions in the CRM, and work with cross-functional teams to improve service quality. Competitive monthly salary is offered, along with fully paid training, relocation assistance, and a performance bonus.

Qualifikationen

• Native or fluent French (spoken and written) required.
• Willingness to relocate to Sofia, Bulgaria.
• Valid EU passport mandatory.
• Strong communication and problem-solving skills.

Aufgaben

• Provide high-quality assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues with empathy and efficiency.
• Maintain accurate customer interaction logs in the CRM system.
• Collaborate with cross-functional teams to identify and elevate service bottlenecks.
• Act as a primary point of contact for French-speaking clients, fostering loyalty.
• Continuously update knowledge of products and internal support processes.

Kenntnisse

French fluency

Customer service

CRM tooling

Microsoft Office

Problem-solving

Tools

CRM system

MS Office

Jobbeschreibung

Mercier Consultancy Group is seeking a French Speaking Support Specialist to assist French-speaking customers via phone, email and live chat. The role requires relocation to Sofia, Bulgaria and an EU passport is mandatory.

You will resolve inquiries, document interactions in the CRM, and work with cross-functional teams to improve service quality. Competitive monthly salary is offered, along with fully paid training, relocation assistance, and a performance bonus.