French-Speaking Gaming Customer Support Specialist – Lisbon, Portugal (Ref 4)

Closerhire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Relocation support including accomodac

Rotating weekday shifts

International environment

Job summary

CloserHire is seeking a French-speaking Customer Support Specialist for a gaming project in Lisbon, Portugal. You will handle customer inquiries via phone, email, and chat in French and English, assist with account management, and troubleshoot technical issues across devices.

The role emphasizes professional, friendly service, documentation, and adherence to support processes in a rotating weekday shift environment.

Qualifications

• Native-level fluency in French (spoken and written).
• Good command of English (spoken and written).
• Experience in customer service is an advantage but not mandatory.

Responsibilities

• Provide customer support via phone, email, and chat in French and English.
• Assist players with account management, login, and payment inquiries.
• Troubleshoot technical issues with gaming consoles and related software/devices.
• Document customer interactions and follow internal procedures.

Skills

Fluent French

English proficiency

Customer service

Communication

Problem solving

Multitasking

CRM software

Ticketing systems

Tools

CRM software

Ticketing systems

Job description

A working week in Lisbon, Portugal, in French. 1,059.34 € with room.

A typical day

You'll spend most of it on provide customer support via phone, email, and chat in French and English, assist players with account management, login, and payment-related inquiries, troubleshoot technical issues involving gaming consoles, software, and connected devices, guide customers through product setup, installation, synchronization, and troubleshooting, provide information and assistance before and after product purchases, and accurately document customer interactions and follow internal support procedures.

Less often, you'll also **escalate** complex cases when necessary while ensuring timely follow-up, and deliver a professional, friendly, and customer-focused experience throughout every interaction.

Would you fit?

We're looking for someone with native-level fluency in French, good command of English, both written and spoken, passion for gaming, technology, and consumer electronics, excellent communication and problem-solving skills, customer service experience is an advantage but not mandatory, comfortable using multiple digital tools and support systems, and ability to multitask and remain organized in a fast-paced environment.

The money

1,059.34 € with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary - you are comparing a salary with rent already paid.

What comes with it

• Private Health Cover
• Meal Allowance

Benefits

• Office-based position in Lisbon, Portugal
• Comprehensive paid onboarding and product training
• Relocation support, including accommodation for candidates moving from abroad
• Private health insurance from the first day of employment Meal allowance
• Stable full-time employment with rotating weekday shifts
• International and multicultural working environment
• Career development opportunities within a global organization
• Modern office facilities and ongoing learning programs
• Opportunity to turn your passion for gaming into an exciting international career

If you're moving for this

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following tests: (french)

Who you'd work for

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

We are an equal-opportunity recruiter and consider every applicant on ability alone.