French-Speaking Gaming Customer Support Specialist

Pkrecruiting; Lisboa; Presencial; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Health insurance

Meal allowance

Onboarding and training

Career development in global org

Resumo da oferta

CloserHire is recruiting for a French-speaking Customer Support Specialist position in Lisbon, Portugal. You will support players worldwide across phone, email and chat, handling account management, payments and technical queries with a focus on a professional customer experience.

The role requires native French, strong English, passion for gaming, and the ability to work in a fast-paced international environment.

Qualificações

• Native-level fluency in French.
• Good command of English (written and spoken).
• Passion for gaming, technology and consumer electronics.
• Excellent communication and problem-solving skills.

Responsabilidades

• Provide customer support via phone, email, and chat in French and English.
• Assist players with account management, login and payment inquiries.
• Troubleshoot gaming/console/software issues and guide setup and troubleshooting.
• Document interactions and follow support procedures; escalate complex cases.

Conhecimentos

French (native)

English (bilingual)

Gaming passion

Customer service

Communication skills

Multitasking

Problem solving

Team player

CRM tools

Ferramentas

CRM software

Multi-channel support tools

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels. Your Role Provide customer support via phone, email, and chat in French and English Assist players with account management, login, and payment-related inquiries Troubleshoot technical issues involving gaming consoles, software, and connected devices Guide customers through product setup, installation, synchronization, and troubleshooting Provide information and assistance before and after product purchases Accurately document customer interactions and follow internal support procedures Escalate complex cases when necessary while ensuring timely follow-up Deliver a professional, friendly, and customer-focused experience throughout every interaction Your Qualifications Native-level fluency in French Good command of English, both written and spoken Passion for gaming, technology, and consumer electronics Excellent communication and problem-solving skills Customer service experience is an advantage but not mandatory Comfortable using multiple digital tools and support systems Ability to multitask and remain organized in a fast-paced environment Positive attitude, team spirit, and willingness to learn Flexibility to work rotating schedules within business operating hours

The Offer

• Office-based position in Lisbon, Portugal
• Comprehensive paid onboarding and product training
• Relocation support, including accommodation for candidates moving from abroad
• Private health insurance from the first day of employment
• Meal allowance
• Stable full-time employment with rotating weekday shifts
• International and multicultural working environment
• Career development opportunities within a global organization
• Modern office facilities and ongoing learning programs
• Opportunity to turn your passion for gaming into an exciting international career

Relocation

permanent accomodation provided - check project files in drive