French-Speaking CS Agent for Gaming Sector -Relocation to Portugal

100Hires, Inc.; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid relocation

Permanent accommodation provided

Meal allowance

Resumo da oferta

100Hires, Inc. is seeking a French-speaking Customer Support Agent to join a global gaming project in Lisbon, Portugal. This onsite role includes a fully paid relocation package and permanent accommodation, with comprehensive onboarding and product training.

You will handle French and English inquiries across phone, email and chat, assisting players with account management, payments and technical issues while maintaining a friendly, professional customer experience.

Qualificações

• Fluent French is essential.
• Strong command of English is required.
• Demonstrated interest in gaming, technology or consumer electronics.
• Prior customer service or tech support experience is a plus but not mandatory.

Responsabilidades

• Provide customer support via phone, email and chat in French and English.
• Assist players with account, product and technical inquiries.
• Troubleshoot gaming consoles, software and connected devices.
• Guide customers through product setup and installation.
• Escalate complex cases per internal procedures.

Conhecimentos

Fluent French

English proficiency

Gaming interest

Communication skills

Descrição da oferta de emprego

Are you a French speaker passionate about gaming and technology and interested in starting a new professional experience in sunny Lisbon?We are looking for French-Speaking Customer Support Agents to join an international gaming project in Lisbon, Portugal.This is an onsite position with a fully paid relocation package and permanent accommodation provided, offering an excellent opportunity to combine your interest in gaming with an international customer support career.The RoleAs a Customer Support Agent, you will assist French-speaking players with account, product and technical-related questions across different communication channels.Your responsibilities will include:Providing customer support via phone, email and chat in French and EnglishAssisting players with account management, login and payment-related enquiriesTroubleshooting issues involving gaming consoles, software and connected devicesGuiding customers through product setup, installation and synchronizationProviding assistance before and after product purchasesHelping customers resolve technical and product-related issuesAccurately documenting customer interactions and following internal proceduresEscalating more complex cases when necessaryDelivering a friendly, professional and customer-focused experienceWhat We're Looking ForFluent FrenchGood command of English, both written and spokenStrong interest in gaming, technology and consumer electronicsExcellent communication and problem-solving skillsPrevious customer service or technical support experience is an advantage, but not mandatoryComfortable working with digital tools and learning new systemsAbility to multitask and stay organized in a fast-paced environmentPositive attitude and strong team spiritWillingness to learn and develop new technical skillsFlexibility to work rotating schedulesWillingness to relocate to Lisbon and work onsiteWhat We OfferFully paid relocation package to PortugalPermanent accommodation providedFull-time employmentComprehensive paid onboarding and product trainingPrivate health insurance from the first day of employmentMeal allowanceInternational and multicultural working environmentModern office facilities in LisbonOngoing training and professional developmentCareer-growth opportunities within an international organizationThe opportunity to turn your passion for gaming into an international careerReady for Your Next Adventure?If gaming is more than just a hobby for you and you'd like to build your career in an international environment, this could be the opportunity you're looking for.Apply now and start your next professional adventure in Lisbon, Portugal.