French-Speaking CS Agent for Gaming Sector -Relocation to Portugal

RDN Cons; Porto; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Fully paid relocation to Portugal

Permanent accommodation provided

Private health insurance

Meal allowance

Onboarding and training

Job summary

100Hires, Inc. in Lisbon is seeking a French-speaking Customer Support Agent to join an international gaming project.

This onsite role includes a fully paid relocation package and permanent accommodation, offering an exciting path to blend gaming passion with a customer support career. You will assist French-speaking players with account, product and technical questions across phone, email and chat, while documenting interactions and escalating complex issues as needed.

Qualifications

• Fluent in French and able to communicate clearly with players.
• Strong command of English, both written and spoken.
• Interest in gaming, tech and consumer electronics.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to relocate to Lisbon and work onsite.

Responsibilities

• Provide French-speaking customer support via phone, email and chat.
• Assist players with account, product and technical questions.
• Troubleshoot gaming consoles, software and connected devices.
• Document interactions and follow internal procedures.
• Escalate complex cases when needed.
• Deliver friendly, professional, customer-focused service.

Skills

Fluent French

English proficiency

Team player

Customer-focused

Adaptability

Job description

Are you a French speaker passionate about gaming and technology and interested in starting a new professional experience in sunny Lisbon?We are looking for French-Speaking Customer Support Agents to join an international gaming project in Lisbon, Portugal.This is an onsite position with a fully paid relocation package and permanent accommodation provided, offering an excellent opportunity to combine your interest in gaming with an international customer support career.The RoleAs a Customer Support Agent, you will assist French-speaking players with account, product and technical-related questions across different communication channels.Your responsibilities will include:Providing customer support via phone, email and chat in French and EnglishAssisting players with account management, login and payment-related enquiriesTroubleshooting issues involving gaming consoles, software and connected devicesGuiding customers through product setup, installation and synchronizationProviding assistance before and after product purchasesHelping customers resolve technical and product-related issuesAccurately documenting customer interactions and following internal proceduresEscalating more complex cases when necessaryDelivering a friendly, professional and customer-focused experienceWhat We're Looking ForFluent FrenchGood command of English, both written and spokenStrong interest in gaming, technology and consumer electronicsExcellent communication and problem-solving skillsPrevious customer service or technical support experience is an advantage, but not mandatoryComfortable working with digital tools and learning new systemsAbility to multitask and stay organized in a fast-paced environmentPositive attitude and strong team spiritWillingness to learn and develop new technical skillsFlexibility to work rotating schedulesWillingness to relocate to Lisbon and work onsiteWhat We OfferFully paid relocation package to PortugalPermanent accommodation providedFull-time employmentComprehensive paid onboarding and product trainingPrivate health insurance from the first day of employmentMeal allowanceInternational and multicultural working environmentModern office facilities in LisbonOngoing training and professional developmentCareer-growth opportunities within an international organizationThe opportunity to turn your passion for gaming into an international careerReady for Your Next Adventure?If gaming is more than just a hobby for you and you'd like to build your career in an international environment, this could be the opportunity you're looking for.Apply now and start your next professional adventure in Lisbon, Portugal.