French Gaming Customer Support Specialist – Relocate from France to Lisbon

CloserHire; Lisboa; Vor Ort; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Relocation support

Accommodation provided

Meal Allowance

Private Health Insurance

Zusammenfassung

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you're passionate about gaming and technology, join an international team supporting players worldwide and handling inquiries across phone, email, and chat in French and English.

You will assist with account management, login, and payments, troubleshoot technical issues, and guide customers through setup

Qualifikationen

• Customer service experience is an advantage but not mandatory.
• Excellent communication and problem-solving skills.
• Ability to multitask and remain organized in a fast-paced environment.

Aufgaben

• Provide customer support via phone, email, and chat in French and English.
• Assist players with account management, login, and payment-related inquiries.
• Troubleshoot technical issues involving gaming consoles, software, and connected devices.
• Guide customers through product setup, installation, synchronization, and troubleshooting.
• Document customer interactions and follow internal support procedures.
• Elevate complex cases when necessary while ensuring timely follow-up.

Kenntnisse

French language

English language

Customer service

Jobbeschreibung

Still in France? This role is in Lisbon, Portugal and the move is paid for. 1,059.34 € with room.

Where this job is

To be clear before you read further: the job is in Lisbon, Portugal, not in France. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

What you'll earn in Portugal

1,059.34 € with room

Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary - you are comparing a salary with rent already paid.

On top of the salary

• Private Health Cover
• Meal Allowance

The role

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you're passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You'll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple

Day to day that means provide customer support via phone, email, and chat in French and English, assist players with account management, login, and payment-related inquiries, troubleshoot technical issues involving gaming consoles, software, and connected devices, guide customers through product setup, installation, synchronization, and troubleshooting, provide information and assistance before and after product purchases, accurately document customer interactions and follow internal support procedures, and elevate complex cases when necessary while ensuring timely follow-up.

What you need

• Flexibility to work rotating schedules within business operating hours
• Positive attitude, team spirit, and willingness to learn
• Ability to multitask and remain organized in a fast-paced environment
• Comfortable using multiple digital tools and support systems
• Customer service experience is an advantage but not mandatory
• Excellent communication and problem-solving skills
• Passion for gaming, technology, and consumer electronics

The rest of the package

You also get office-based position in Lisbon, Portugal, comprehensive paid onboarding and product training, relocation support, including accommodation for candidates moving from abroad, private health insurance from the first day of employment Meal allowance, stable full-time employment with rotating weekday shifts, international and multicultural working environment, career development opportunities within a global organization, and modern office facilities and ongoing learning programs.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.