French-Speaking Energy Support Ambassador (Porto)

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Paid training

Attendance bonus

Meal allowance

Productivity bonus (first 6 months)

Relocation support

Career progression opportunities

Discounts/partnerships

Job summary

Cross Border Talents in Porto, Portugal is seeking a French-speaking Customer Service Ambassador to support energy sector customers. You will respond to enquiries, process requests, and propose solutions to ensure a seamless experience.

This full-time role requires rota-based shifts, on-site work with potential remote work after performance targets, and a comprehensive training program. Fluency in French is mandatory; prior customer service experience is a plus.

Qualifications

• Fluent or native French speaking and writing (C1/C2).
• Excellent interpersonal and communication skills with a customer focus.
• Availability for a full-time position (40 hours/week) with rotating shifts.

Responsibilities

• Make and receive calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process, proposing solutions.
• Handle objections, manage complaints, and ensure high-quality service.
• Carry out sales and marketing activities as required.
• Use various IT applications and tools efficiently.

Skills

French language

Interpersonal skills

Customer-centric

IT basics

Tools

IT applications

Job description

Cross Border Talents in Porto, Portugal is seeking a French-speaking Customer Service Ambassador to support energy sector customers. You will respond to enquiries, process requests, and propose solutions to ensure a seamless experience.

This full-time role requires rota-based shifts, on-site work with potential remote work after performance targets, and a comprehensive training program. Fluency in French is mandatory; prior customer service experience is a plus.