French-Speaking Customer Care Ambassador — Porto

Cross Border Talents; Espinho; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Contract from day one

Paid initial training

Attendance bonus

Meal allowance

Productivity bonus (€100/month)

Career progression

Discounts/partnerships

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador to support energy-sector customers in Porto. You will handle calls, process requests, and guide customers through the journey, while promoting solutions and delivering high-quality service.

The role offers full-time hours (40 per week) with initial on-site work and potential remote work later, based on performance targets and project needs.

Qualifications

• Fluent French (C1/C2) required.
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with focus on results.
• Proactive attitude with ability to propose solutions.
• Good theoretical and practical knowledge of IT.

Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.
• Back-Office Processing: Process customer requests through various back-office activities.
• Customer Guidance: Advise and support customers throughout the process, identifying needs and proposing solutions.
• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service.
• Sales & Marketing: Carry out sales and marketing activities as required by the project.
• System Usage: Utilize various IT applications and tools efficiently.

Skills

French language (C1/C2)

Interpersonal skills

Customer-oriented

Proactive attitude

IT literacy

Job description

Cross Border Talents is seeking a French-speaking Customer Service Ambassador to support energy-sector customers in Porto. You will handle calls, process requests, and guide customers through the journey, while promoting solutions and delivering high-quality service.

The role offers full-time hours (40 per week) with initial on-site work and potential remote work later, based on performance targets and project needs.