French-Speaking Customer Support Ambassador – Porto (Hybrid)

Cross Border Talents; Penafiel; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Meal allowance

Productivity bonus

Career progression opportunities

Employee discounts

Job summary

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to join our energetic team. You will respond to inquiries from energy sector customers, guide them through the process, and ensure a high-quality experience.

In this full-time role, you will handle calls, process requests, and assist with back-office tasks, with on-site work initially and potential remote work after meeting targets. A competitive package and relocation support are offered.

Qualifications

• French language at C1/C2 level is mandatory.
• Strong interpersonal and communication skills; customer-oriented and proactive.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office activities.
• Guide and support customers throughout the process, identifying needs and proposing solutions.
• Resolve issues, handle objections, and maintain high-quality customer service.
• Carry out sales and marketing activities as required by the project.
• Use various IT applications and tools efficiently.

Skills

French (C1/C2)

Customer-centric

Communication

IT basics

Tools

CRM systems

Job description

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to join our energetic team. You will respond to inquiries from energy sector customers, guide them through the process, and ensure a high-quality experience.

In this full-time role, you will handle calls, process requests, and assist with back-office tasks, with on-site work initially and potential remote work after meeting targets. A competitive package and relocation support are offered.