French-Speaking Customer Advocate — Energy, Porto

Cross Border Talents; Gondomar; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation support

Meal allowance

Initial training paid

Attendance bonus

Productivity bonus (€100/mo first 6 mo

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Ambassador for our Porto project. You will respond to inquiries, process requests, and provide optimal solutions while contributing to a fast-growing initiative.

Key duties include handling calls, back-office processing, guiding customers, resolving issues, and participating in sales and marketing activities. The role requires strong French language skills and solid IT knowledge, with 40 hours per week possible in rotating shifts.

Qualifications

• Must have fluent written and spoken French (C1/C2).
• Strong interpersonal and communication skills with a customer-oriented mindset.
• Availability for a full-time position (40 hours/week) with flexible, rotating shifts.
• Good theoretical and practical knowledge of IT.

Responsibilities

• Handle calls to respond to customer inquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process, proposing solutions.
• Resolve objections, manage complaints, and ensure high-quality service.
• Support sales and marketing activities as required by the project.
• Use various IT applications and tools efficiently.

Skills

French (C1/C2)

Communication skills

Customer service

IT basics

Tools

CRM systems

MS Office

Job description

Cross Border Talents is hiring a French-speaking Customer Service Ambassador for our Porto project. You will respond to inquiries, process requests, and provide optimal solutions while contributing to a fast-growing initiative.

Key duties include handling calls, back-office processing, guiding customers, resolving issues, and participating in sales and marketing activities. The role requires strong French language skills and solid IT knowledge, with 40 hours per week possible in rotating shifts.