French-Speaking Energy Customer Experience Advisor Porto

Cross Border Talents; Vila Nova de Famalicão; On-site; EUR 19,000 - 25,000; Full time

Benefits offered by this job

Relocation support

Paid training

Attendance bonus

Meal allowance

Productivity bonus

Career progression

Brand partnerships & discounts

Job summary

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy sector customers, answer inquiries, process requests, and provide optimal solutions. This on-site role offers 40 hours per week with rotating shifts, relocation support, paid training, and performance-based bonuses.

The project promises fast growth and opportunities to advance within the company. Candidates should be fluent in French (C1/C2), have strong communication skills, and a solid IT

Qualifications

• French language proficiency at C1-C2 level.
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with proactive attitude.
• Availability for full-time, 40 hours per week with rotating shifts.
• Good IT knowledge and ability to use multiple IT systems.

Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.
• Back-Office Processing: Process customer requests through various back-office activities.
• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.
• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.
• Sales & Marketing: Carry out sales and marketing activities as required by the project.
• System Usage: Utilize various IT applications and tools efficiently.

Skills

French (C1/C2)

Interpersonal skills

Customer-focused

Proactive attitude

Results oriented

Tools

IT knowledge

Job description

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy sector customers, answer inquiries, process requests, and provide optimal solutions. This on-site role offers 40 hours per week with rotating shifts, relocation support, paid training, and performance-based bonuses.

The project promises fast growth and opportunities to advance within the company. Candidates should be fluent in French (C1/C2), have strong communication skills, and a solid IT