French-Speaking Customer Service Ambassador – Porto

Cross Border Talents; Santo Tirso; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Attendance bonus

Meal allowance

Productivity bonus

Career progression opportunities

Discounts with partner brands

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador in Porto to support energy sector customers. You will handle calls, process requests, guide customers, and resolve issues while contributing to a fast-growing project.

The role requires a strong French proficiency (C1/C2), excellent communication, and a proactive approach. The position is on-site initially with potential remote work after performance targets are met, offering 40 hours per week, a paid training, and

Qualifications

• Excellent command of spoken and written French (C1/C2 mandatory).
• Excellent interpersonal and communication skills with a customer-oriented mindset.
• Good theoretical and practical knowledge of IT.
• Available for a full-time position (40 hours per week) with rotating shifts.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office activities.
• Advise and support customers throughout the process and propose solutions.
• Resolve issues, manage complaints, and ensure high-quality customer service.
• Carry out sales and marketing activities as required by the project.
• Utilize IT applications and tools efficiently.

Skills

French (C1/C2)

Customer focus

Strong communication

IT knowledge

Job description

Cross Border Talents is seeking a French-speaking Customer Service Ambassador in Porto to support energy sector customers. You will handle calls, process requests, guide customers, and resolve issues while contributing to a fast-growing project.

The role requires a strong French proficiency (C1/C2), excellent communication, and a proactive approach. The position is on-site initially with potential remote work after performance targets are met, offering 40 hours per week, a paid training, and