French-Speaking Energy Customer Experience Ambassador – Porto

Cross Border Talents; Póvoa de Varzim; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Employment contract from day one

Paid initial training

Attendance bonus

Meal allowance

Guaranteed productivity bonus first 6ᵗ

Career progression opportunities

Discounts/partnerships with major брен

Job summary

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to support energy-sector customers. You will handle calls, process requests, guide customers, and resolve issues to ensure a high-quality experience.

The role requires 40 hours per week with rotating shifts; on-site initially with potential for remote work after a performance period. Training, progression, and various employee benefits are included.

Qualifications

• Fluent French (C1/C2) spoken and written.
• Strong communication and customer-service orientation.
• Ability to work full-time, 40 hours per week with rotating shifts.
• Knowledge of IT tools and software used in customer support.

Responsibilities

• Handle incoming/outgoing calls to answer customer enquiries.
• Process customer requests via back-office activities.
• Guide customers and propose solutions throughout the process.
• Resolve objections and manage complaints to ensure high-quality service.
• Support sales and marketing activities as required by the project.
• Use IT applications and tools efficiently.

Skills

French language proficiency

Interpersonal communication

Customer-oriented mindset

Proactive problem solving

Time management

Tools

IT applications knowledge

Job description

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to support energy-sector customers. You will handle calls, process requests, guide customers, and resolve issues to ensure a high-quality experience.

The role requires 40 hours per week with rotating shifts; on-site initially with potential for remote work after a performance period. Training, progression, and various employee benefits are included.