French-Speaking Customer Experience Ambassador - Porto

Cross Border Talents; Póvoa de Varzim; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

Attendance bonus

Meal allowance

Productivity bonus (€100/month)

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Ambassador in Porto to support energy-sector customers. The role involves handling calls, back-office processing, and advising customers to provide optimal solutions.

You will engage in sales and marketing activities while using various IT applications. The position is full-time and based on-site in Porto, with potential remote work after an initial on-site period.

Qualifications

• French language level C1/C2 mandatory.
• Strong interpersonal and communication skills.
• Good IT knowledge.
• Availability for full-time 40 h/week with rotating shifts.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office tasks.
• Advise and assist customers throughout the process, identifying needs.
• Resolve objections and manage complaints to ensure high service quality.
• Perform sales and marketing activities as required.
• Use IT applications and tools efficiently.

Skills

French (C1/C2)

Interpersonal skills

Customer-focused

Problem solving

IT basics

Job description

Cross Border Talents is hiring a French-speaking Customer Service Ambassador in Porto to support energy-sector customers. The role involves handling calls, back-office processing, and advising customers to provide optimal solutions.

You will engage in sales and marketing activities while using various IT applications. The position is full-time and based on-site in Porto, with potential remote work after an initial on-site period.