French-Speaking Customer Service Advocate (Porto)

Cross Border Talents

Matosinhos

On-site

EUR 12,000 - 18,000

Full time

6 days ago

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Benefits offered by this job

Employment contract from day one

Paid initial training

Meal allowance

Relocation support

Job summary

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to support customers in the energy sector, respond to inquiries, process requests, and provide optimal solutions for a fast-growing project.

This on-site role requires 40 hours per week with rotating shifts. After a performance period, there may be remote work options; relocation support and training are provided to enable career progression.

Qualifications

Mandatory French language at C1 or C2 level.
Excellent interpersonal and communication skills with a customer-oriented mindset.
Good theoretical and practical knowledge of IT.
Available for a full-time position (40 hours per week) with rotating shifts.

Responsibilities

Call Handling: Make and receive calls to respond to customer enquiries.
Back-Office Processing: Process customer requests through various back-office activities.
Customer Guidance: Advise and support customers throughout the process, identifying needs and proposing solutions.
Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service.
Sales & Marketing: Carry out sales and marketing activities as required by the project.
System Usage: Utilize various IT applications and tools efficiently.