French-Speaking Customer Advocate (Porto)

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Paid training

Attendance bonus

Meal allowance

Productivity bonus (€100/month) for 6m

Career progression

Discounts/partnerships with major品牌

Relocation support

Job summary

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to support energy sector customers. You will respond to inquiries, process requests, and provide solutions while contributing to a fast-growing project.

Work is on-site with an initial 3-4 months on-site, then potential remote work based on performance. The role requires 40 hours per week, rotating shifts, and attractive benefits including paid training, meal allowance, and productivity bonuses.

Qualifications

• Excellent command of spoken and written French (C1/C2) is mandatory.
• Excellent interpersonal and communication skills with a customer-oriented mindset.
• Good theoretical and practical knowledge of IT.
• Full-time availability: 40 hours per week, with variable and rotating shifts.

Responsibilities

• Handle inbound and outbound calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Guide customers and identify needs to propose appropriate solutions.
• Resolve objections, manage complaints, and ensure high-quality customer service.
• Perform sales and marketing activities as required by the project.
• Use IT applications and tools efficiently to support service delivery.

Skills

Interpersonal skills

Customer-oriented mindset

Proactive attitude

Results focus

IT systems knowledge

Tools

IT systems

Job description

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to support energy sector customers. You will respond to inquiries, process requests, and provide solutions while contributing to a fast-growing project.

Work is on-site with an initial 3-4 months on-site, then potential remote work based on performance. The role requires 40 hours per week, rotating shifts, and attractive benefits including paid training, meal allowance, and productivity bonuses.