French-Speaking Customer Experience Ambassador (Porto)

Cross Border Talents; Maia; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Paid initial training

Attendance bonus

Meal allowance

Guaranteed productivity bonus

Career progression

Discounts/partnerships with major ...

Job summary

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy-sector customers. You will respond to inquiries, process requests, and provide concise, effective solutions while ensuring a positive experience.

The role is full-time (40 hours/week) with initial on-site work and potential remote flexibility after a performance review. Benefits include paid training, attendance and productivity bonuses, meal allowance, and opportunities for career progression.

Qualifications

• French language proficiency at C1/C2 is required.
• Excellent interpersonal and communication skills with a customer-oriented mindset.
• Good IT knowledge and ability to use various software tools.
• Full-time availability 40 hours per week with rotating shifts.

Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.
• Back-Office Processing: Process customer requests through various back-office activities.
• Customer Guidance: Advise and support customers throughout the process, identifying needs and proposing solutions.
• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service.
• Sales & Marketing: Carry out sales and marketing activities as required by the project.
• System Usage: Utilize IT applications and tools efficiently.

Skills

French language proficiency (C1/C2)

Job description

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy-sector customers. You will respond to inquiries, process requests, and provide concise, effective solutions while ensuring a positive experience.

The role is full-time (40 hours/week) with initial on-site work and potential remote flexibility after a performance review. Benefits include paid training, attendance and productivity bonuses, meal allowance, and opportunities for career progression.