French-Speaking Customer Experience Ambassador – Porto

CallForTalents; Matosinhos; Hybrid; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Relocation support

Meal allowance

Paid training

Career progression opportunities

Job summary

CallForTalents in Porto, Portugal, seeks a French-speaking Customer Service Ambassador to support customers in the energy sector. The role involves handling inquiries, processing requests, and advising customers throughout the service journey.

You will work a 40-hour week on-site for the initial 3–4 months, with potential remote work thereafter, contingent on performance targets. Full relocation support is provided along with paid training and meal allowance.

Qualifications

• Excellent command of spoken and written French (C1 or C2)
• Strong theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability to work variable and rotating shifts
• Availability for a full-time position

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Skills

French language

IT knowledge

Communication skills

Customer orientation

Proactivity

Shift flexibility

Full-time availability

Job description

CallForTalents in Porto, Portugal, seeks a French-speaking Customer Service Ambassador to support customers in the energy sector. The role involves handling inquiries, processing requests, and advising customers throughout the service journey.

You will work a 40-hour week on-site for the initial 3–4 months, with potential remote work thereafter, contingent on performance targets. Full relocation support is provided along with paid training and meal allowance.