French-Speaking Customer Experience Ambassador | On-site, Remote Potential

Cross Border Talents; Valongo; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Attendance bonus

Meal allowance

Guaranteed productivity bonus (€100/mo

Career progression opportunities

Discounts with major brands

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador in Porto to support energy-sector customers. You will handle calls, process requests, guide customers, and contribute to a fast-growing project.

A proactive, customer-focused attitude and IT skills are required for success. The role starts on-site with 40 hours per week and rotating shifts; after 3–4 months there may be remote work based on performance.

Qualifications

• Fluent French language skills at C1/C2 level are mandatory.
• Excellent interpersonal and communication skills, customer-oriented with a proactive attitude and a focus on results.
• Good theoretical and practical knowledge of IT.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office activities.
• Advise and support customers throughout the process, identifying needs and proposing solutions.
• Resolve issues, manage complaints, and ensure high-quality customer service.
• Carry out sales and marketing activities as required by the project.
• Utilise IT applications and tools efficiently.

Skills

French language (C1/C2)

Interpersonal skills

Customer-oriented

Proactive attitude

Results-driven

Job description

Cross Border Talents is seeking a French-speaking Customer Service Ambassador in Porto to support energy-sector customers. You will handle calls, process requests, guide customers, and contribute to a fast-growing project.

A proactive, customer-focused attitude and IT skills are required for success. The role starts on-site with 40 hours per week and rotating shifts; after 3–4 months there may be remote work based on performance.