French-Speaking Customer Support Ambassador

Cross Border Talents; Vila do Conde; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Paid initial training

Attendance bonus

Meal allowance

Guaranteed productivity bonus (€100/mo

Relocation support

Discounts/partnerships with major via-

Job summary

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy-sector customers, answer inquiries, process requests and provide optimal solutions for a fast-growing project.

The role is on-site with 40 hours per week and rotating shifts. It includes relocation assistance, paid initial training, attendance bonus, meal allowance, and productivity bonuses in the first months, with clear opportunities for career progression.

Qualifications

• Excellent command of spoken and written French (C1 or C2).
• Excellent interpersonal and communication skills, customer-oriented mindset and proactive attitude.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process; identify needs and propose solutions.
• Resolve objections and manage complaints to ensure high-quality service.
• Perform sales and marketing activities as required by the project.
• Utilise IT applications and tools efficiently.

Skills

French C1/C2

Interpersonal skills

Customer-oriented

IT knowledge

Job description

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy-sector customers, answer inquiries, process requests and provide optimal solutions for a fast-growing project.

The role is on-site with 40 hours per week and rotating shifts. It includes relocation assistance, paid initial training, attendance bonus, meal allowance, and productivity bonuses in the first months, with clear opportunities for career progression.