French-Speaking Customer Support Specialist – Digital Healthcare

BlueView Talent; Braga; In loco; EUR 14.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal Allowance

Transportation Support

Health & Life Insurance

Onsite Work

Descrizione del lavoro

BlueView Talent is seeking a Customer Support Specialist to assist users of an innovative online healthcare service. You will be the first point of contact, guiding users, resolving issues, and ensuring a smooth experience with clear, empathetic communication.

Requirements include fluent French (C1/C2) and EU citizenship or Portuguese residency; 0–1 year in customer support or related role is a plus. This onsite role in Braga offers growth opportunities and a supportive team environment.

Competenze

• French language at C1/C2 level is required.
• EU citizenship or valid Portuguese residency is required.
• 0–1 year in customer support or related role is a plus.
• Strong communication, analytical and problem-solving abilities.

Mansioni

• Assist users through phone, email, live chat, and other channels.
• Help users register, access accounts, manage profiles, and navigate the platform.
• Respond to questions about appointments, services, account settings, and platform features.
• Guide users through login difficulties, technical errors, or feature access issues.
• Provide step-by-step guidance to resolve common platform issues.
• Explain procedures and available services in a clear and accessible way.
• Handle customer inquiries with patience, discretion, and professionalism.
• Document interactions and updates in internal systems.

Conoscenze

French proficiency

Communication

Analytical thinking

Problem solving

Adaptability

Descrizione del lavoro

BlueView Talent is seeking a Customer Support Specialist to assist users of an innovative online healthcare service. You will be the first point of contact, guiding users, resolving issues, and ensuring a smooth experience with clear, empathetic communication.

Requirements include fluent French (C1/C2) and EU citizenship or Portuguese residency; 0–1 year in customer support or related role is a plus. This onsite role in Braga offers growth opportunities and a supportive team environment.