French-Speaking Support Specialist – Digital Healthcare

Cross Border Talents; Braga; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Onsite work

Job summary

Cross Border Talents is seeking a Customer Support Specialist in Braga to assist users of an innovative online healthcare service. You will guide users, manage accounts, and resolve issues across phone, email, and chat channels with a focus on privacy and accuracy.

The role emphasizes clear communication, empathy, and collaboration with internal teams to improve service quality. Onsite office environment included, with benefits and growth opportunities.

Qualifications

• Fluent in French (C1/C2).
• EU citizenship or Portuguese residency card.
• 0–1 year in customer support or related role.
• Strong communication, analytical, and problem-solving abilities.
• Eager to learn, adaptable, and motivated to grow in a fast-paced environment.

Responsibilities

• Support users through phone, email, live chat, and other communication channels.
• Help customers register, access accounts, manage profiles, and navigate the platform.
• Respond to questions concerning appointments, services, account settings, and platform features.
• Assist users with login difficulties, technical errors, or access issues.
• Provide step-by-step guidance to resolve common platform-related issues.
• Explain procedures and available services clearly and accessibly.
• Handle customer complaints and sensitive inquiries with patience and discretion.
• Investigate reported issues and coordinate with specialized departments.
• Ensure all interactions and case updates are documented in internal systems.
• Handle confidential information responsibly per privacy policies.
• Collaborate with internal teams to improve service quality and efficiency.
• Work toward performance targets while maintaining high customer satisfaction.
• Stay updated with platform developments and service guidelines through training.

Skills

French language proficiency

Communication skills

Analytical thinking

Problem-solving

Adaptability

Learning mindset

Job description

Cross Border Talents is seeking a Customer Support Specialist in Braga to assist users of an innovative online healthcare service. You will guide users, manage accounts, and resolve issues across phone, email, and chat channels with a focus on privacy and accuracy.

The role emphasizes clear communication, empathy, and collaboration with internal teams to improve service quality. Onsite office environment included, with benefits and growth opportunities.