Francophone Customer Support Specialist – Digital Health

BlueView Talent; Braga; On-site; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Health & Life Insurance

Onsite work

Job summary

BlueView Talent is hiring a Customer Support Specialist to assist users of a digital healthcare platform. You will be the first point of contact, guiding users through registration, account access, and feature usage with empathy and clarity.

The role emphasizes privacy, data protection, and professional handling of sensitive inquiries while collaborating with internal teams to improve service quality and resolve issues efficiently.

Qualifications

• Fluent in French (C1/C2)
• Strong communication and problem-solving abilities
• Empathetic and patient approach to customers
• Willingness to learn and adapt in a fast-paced environment

Responsibilities

• Assist users via phone, email, live chat and other channels.
• Guide users to register, access accounts and navigate the platform.
• Resolve login issues and platform-related questions promptly and clearly.
• Document interactions accurately in internal systems and follow data protection policies.

Skills

French (C1/C2)

Communication

Problem solving

Empathy

Job description

BlueView Talent is hiring a Customer Support Specialist to assist users of a digital healthcare platform. You will be the first point of contact, guiding users through registration, account access, and feature usage with empathy and clarity.

The role emphasizes privacy, data protection, and professional handling of sensitive inquiries while collaborating with internal teams to improve service quality and resolve issues efficiently.