French Customer Specialist — Health & Perks (Onsite)

BlueView Talent; Braga; Presencial; EUR 12 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Health & life insurance

Onsite work

Resumo da oferta

BlueView Talent is hiring a Customer Specialist for its e-health platform in Braga. You will be the first point of contact via phone, email, and live chat, helping users navigate the platform and resolve issues.

We offer career development in a dynamic, customer-focused team with competitive pay, meal allowance, transportation support, and health & life insurance. This onsite role requires French fluency and EU residency.

Qualificações

• Fluent in French at C1/C2 level.
• EU citizenship or valid Portuguese residency.
• 0–1 year of customer support or related experience.
• Strong communication, analytical and problem-solving abilities.
• Eager to learn, adaptable, and motivated to grow in a fast-paced environment.

Responsabilidades

• Provide professional customer support via phone, email, live chat, and other channels.
• Assist users with questions about accounts, platform features, services, and general requests.
• Guide users through the e-health platform with clear, easy-to-follow directions.
• Understand customer needs and provide timely, effective solutions.
• Document interactions, requests, actions, and resolutions in internal systems.
• Escalate complex or sensitive cases following established procedures.
• Collaborate with internal teams to resolve issues within required timeframes.
• Meet KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Stay up-to-date with platform features, policies, and training.

Conhecimentos

French (C1/C2)

Communication

Analytical thinking

Problem solving

Adaptability

Descrição da oferta de emprego

BlueView Talent is hiring a Customer Specialist for its e-health platform in Braga. You will be the first point of contact via phone, email, and live chat, helping users navigate the platform and resolve issues.

We offer career development in a dynamic, customer-focused team with competitive pay, meal allowance, transportation support, and health & life insurance. This onsite role requires French fluency and EU residency.