French Health Platform Support Specialist

BlueView Talent; Braga; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Onsite work

Job summary

BlueView Talent is hiring a Customer Specialist for an E-Health platform in Braga, Portugal. You will serve users via phone, email, and live chat, helping them navigate features and resolve inquiries with empathy and confidentiality.

The role emphasizes clear guidance, data protection, and collaboration with internal teams to deliver timely resolutions and maintain high customer satisfaction.

Qualifications

• Fluent in French (C1/C2 level)
• EU citizenship or Portuguese residency
• 0–1 year in customer support or related role is a plus
• Strong communication, analytical, and problem-solving abilities

Responsibilities

• Provide professional customer support via phone, email, live chat and other channels.
• Assist users in navigating the e-health platform and understanding services.
• Troubleshoot issues and guide users with clear, actionable steps.
• Maintain accurate records of interactions and resolutions in internal systems.
• Protect confidentiality and handle personal data according to privacy policies.
• Collaborate with internal teams to resolve recurring issues and improve service quality.

Skills

French language proficiency

Communication

Problem-solving

Analytical thinking

Eagerness to learn

Job description

BlueView Talent is hiring a Customer Specialist for an E-Health platform in Braga, Portugal. You will serve users via phone, email, and live chat, helping them navigate features and resolve inquiries with empathy and confidentiality.

The role emphasizes clear guidance, data protection, and collaboration with internal teams to deliver timely resolutions and maintain high customer satisfaction.