French Customer Support Specialist – Digital Health, Onsite

Cross Border Talents; Braga; In loco; EUR 12.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Onsite work

Descrizione del lavoro

Cross Border Talents seeks a Customer Support Specialist to assist users of an online healthcare platform. You will guide users, resolve login issues, and provide step-by-step help across channels, while maintaining data privacy and high quality.

This entry-level role offers growth within a dynamic international team. Requirements include fluent French (C1/C2), EU citizenship or Portuguese residency, and 0–1 year in customer support or related roles.

Competenze

• Fluent in French (C1/C2)
• EU citizenship or Portuguese residency required
• 0–1 year in customer support or related role beneficial
• Strong communication and problem-solving abilities

Mansioni

• Support users via phone, email, live chat, and other channels
• Guide users to register, access accounts, and navigate the platform
• Resolve login issues and platform-related questions
• Document interactions accurately and protect data privacy
• Collaborate with internal teams to improve service quality
• Meet individual performance targets and maintain high customer satisfaction

Conoscenze

French proficiency (C1/C2)

Customer service

Problem solving

Adaptable

Descrizione del lavoro

Cross Border Talents seeks a Customer Support Specialist to assist users of an online healthcare platform. You will guide users, resolve login issues, and provide step-by-step help across channels, while maintaining data privacy and high quality.

This entry-level role offers growth within a dynamic international team. Requirements include fluent French (C1/C2), EU citizenship or Portuguese residency, and 0–1 year in customer support or related roles.