French E-Health Customer Specialist (Onsite)

Cross Border Talents; Braga; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Health & life insurance

Onsite work

Performance bonus

Competitive salary

Job summary

Cross Border Talents in Portugal is seeking a Customer Specialist – E-Health Platform to support users across phone, email, live chat, and other channels in Braga. You will help users navigate features, answer questions, and resolve issues with empathy and privacy compliance.

Ideal candidates have 0–1 year in customer support, strong communication and problem-solving skills, and are fluent in French (C1/C2). The role offers onsite work and growth in a fast-paced environment.

Qualifications

• Fluent in French (C1/C2 level).
• EU citizenship or Portuguese residency.
• 0–1 year in customer support or related role is a plus.
• Strong communication, analytical, and problem-solving abilities.

Responsibilities

• Provide professional support through phone, email, live chat, and other channels.
• Assist users with navigating the e-health platform and services.
• Handle inquiries related to accounts, registrations, logins, and general service matters.
• Troubleshoot issues and guide users through practical solutions.
• Log interactions, troubleshooting steps, and resolutions in internal systems.
• Protect confidential user information and adhere to data privacy policies.
• Escalate complex issues to technical teams when needed.

Skills

French (C1/C2)

Communication

Analytical thinking

Problem solving

Job description

Cross Border Talents in Portugal is seeking a Customer Specialist – E-Health Platform to support users across phone, email, live chat, and other channels in Braga. You will help users navigate features, answer questions, and resolve issues with empathy and privacy compliance.

Ideal candidates have 0–1 year in customer support, strong communication and problem-solving skills, and are fluent in French (C1/C2). The role offers onsite work and growth in a fast-paced environment.