French Customer Support Specialist – Healthcare Tech (Onsite)

Cross Border Talents

Braga

On-site

EUR 12,000 - 18,000

Full time

38 hours ago

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Benefits offered by this job

Meal allowance

Transportation support

Health & Life Insurance

Onsite work

Performance bonus

Job summary

Cross Border Talents seeks a Customer Support Specialist in Braga, Portugal to assist users of an international digital healthcare platform. You will respond via phone, email, and live chat, guide users through registration and navigation, and resolve account or access issues with clarity and empathy.

Fluency in French (C1/C2) is required. 0–1 year in customer support is preferred. This onsite role includes meal allowance, transportation support, and health & life insurance.

Qualifications

Fluent in French (C1/C2)
EU citizenship or Portuguese residency card
0–1 year in customer support or related role
Strong communication, analytical, and problem-solving abilities
Eager to learn, adaptable, and motivated to grow in a fast-paced environment

Responsibilities

Support users through phone, email, live chat, and other channels.
Help customers register, access accounts, manage profiles, and navigate the platform.
Respond to questions about appointments, services, and platform features.
Assist users with login difficulties, technical errors, or access problems.
Provide step-by-step guidance to resolve common platform issues.
Explain procedures and available services in a clear and accessible way.

Skills

French (C1/C2)

Customer support

Communication

Problem-solving

Job description

Fluency in French (C1/C2) is required. 0–1 year in customer support is preferred. This onsite role includes meal allowance, transportation support, and health & life insurance.

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