French Speaking Customer Support Representative (Porto, Portugal)

EU Talent Hub; Porto; Hybrid; EUR 11.000 - 12.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Zusammenfassung

EU Talent Hub in Porto is hiring for a French-speaking customer support role within a fast-growing energy project. You will make and receive calls, assist customers, and work in a dynamic, friendly team with rotating shifts.

The position is full-time (40 hours/week) with initial training, and there is potential for remote work after 3–4 months based on performance. Salary starts from €953–€1120 per month, plus a €100 monthly productivity bonus for six months and a cash meal allowance.

Qualifikationen

• Excellent command of French, both written and spoken (C1 or C2 level is mandatory).
• Good theoretical and practical computer skills.
• Excellent interpersonal and communication skills.
• Strong customer service mindset and results-oriented approach.
• Proactive attitude and ability to suggest effective solutions.
• Availability to work variable and rotating schedules.
• Availability for a full-time position (40 hours per week, 8 hours per day).
• Candidates must already be residing in Portugal.
• Previous experience in Customer Service, Customer Support, Call Center, sales, customer care, or advisory roles is considered an advantage.

Aufgaben

• Making and receiving calls to assist customers with their inquiries.
• Handling customer requests through back-office channels.
• Advising and supporting customers throughout their experience.
• Identifying customer needs and offering appropriate solutions.
• Handling objections and complaints professionally.
• Performing sales-related tasks according to the project's requirements.
• Ensuring a high-quality customer service experience.
• Using different IT applications, systems, and digital tools.

Kenntnisse

French proficiency

Computer skills

Interpersonal skills

Customer service mindset

Proactive attitude

Full-time availability

Residence in Portugal

CS/call center experience

Jobbeschreibung

Monday to Saturday, with rotating shifts

between 7 AM and 7 PM.

GROSS SALARY

• From €953 up to €1120 per month, (according to experience)
• Guaranteed productivity bonus for the first 6 months (€100/month).
• Approximately €126 meal allowance (cash).

RELOCATION

No relocation support provided.

About the position

This role is part of a fast-growing project in the energy sector, offering an opportunity to support customers with their inquiries and contribute to a dynamic team.

Additional information

• Employment contract from the first day of training.
• Paid initial training.
• Discounts and partnerships with leading brands and organisations across different sectors, including banking, healthcare, sports, and fashion.
• Company benefits and partnerships currently in place.
• Genuine opportunities for career development and progression.
• Opportunity to join a dynamic and friendly team.
• Modern and well-equipped working environment.
• Possibility of remote work after an initial period of 3 to 4 months, subject to meeting expected performance targets.

Requirements

• Excellent command of French, both written and spoken (C1 or C2 level is mandatory).
• Good theoretical and practical computer skills.
• Excellent interpersonal and communication skills.
• Strong customer service mindset and results-oriented approach.
• Proactive attitude and ability to suggest effective solutions.
• Availability to work variable and rotating schedules.
• Availability for a full-time position (40 hours per week, 8 hours per day).
• Candidates must already be residing in Portugal.
• Previous experience in Customer Service, Customer Support, Call Center, sales, customer care, or advisory roles is considered an advantage.

Responsibilities

• Making and receiving calls to assist customers with their inquiries.
• Handling customer requests through back-office channels.
• Advising and supporting customers throughout their experience.
• Identifying customer needs and offering appropriate solutions.
• Handling objections and complaints professionally.
• Performing sales-related tasks according to the project's requirements.
• Ensuring a high-quality customer service experience.
• Using different IT applications, systems, and digital tools.