French-Speaking Customer Care Representative – Portugal - Lisbon & Porto

Cross Border Talents; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Experience in an international working

Job summary

Cross Border Talents in Porto, Portugal is seeking a French-speaking Customer Support Representative to join a telecommunications project. You will assist French-speaking customers and provide clear information and guidance on requests, aiming to resolve issues professionally.

This on-site role requires excellent communication, a true customer-oriented approach, and flexibility to work shifts from 07:00 to 19:00, Monday to Saturday, in a dynamic international environment.

Qualifications

• Fluent in French, written and spoken.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused approach.

Responsibilities

• Assist customers with enquiries in French
• Provide clear information and guidance on customer requests
• Help resolve customer issues in a professional and timely manner
• Ensure a positive customer experience throughout each interaction
• Communicate effectively while following established service procedures

Skills

Fluent French

Strong communication

Customer-oriented

Job description

Location: Porto, Portugal
Work Model: On-site
Schedule: Monday to Saturday, with shifts scheduled between 07:00 and 19:00

About the Role

Are you fluent in French and enjoy helping customers? We are looking for a French-speaking Customer Support Representative to join a telecommunications project in Porto, Portugal.

This opportunity is ideal for someone with strong communication skills who enjoys assisting customers and delivering a positive service experience in a dynamic environment.

Key Responsibilities

• Assist customers with enquiries in French
• Provide clear information and guidance on customer requests
• Help resolve customer issues in a professional and timely manner
• Ensure a positive customer experience throughout each interaction
• Communicate effectively while following established service procedures

Requirements

• Fluent French, both written and spoken
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused approach
• Flexibility to work shifts between 07:00 and 19:00, Monday to Saturday
• Must reside within 30 km of Porto, Portugal

What We Offer

• Opportunity to work on a telecommunications customer support project
• Experience in an international working environment
• Opportunity to develop customer service skills
• A role based in Porto, a vibrant city with a rich cultural scene

Please Note: Candidates must already live within 30 km of Porto. Relocation assistance is not provided.