French-Speaking Customer Service Advisor

Boeva Tech; Guimarães; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Attendance bonus

Productivity bonus (first 6 months)

Meal allowance

Company benefits and partnerships

Career development opportunities

Dynamic international team

Remote work possibility after 3–4 mo

Job summary

Boeva Tech is seeking a French-speaking Customer Service Advisor in Portugal to assist customers across multiple channels, delivering high-quality service in a fast-paced energy sector environment. You will handle calls, manage requests, and guide customers through the journey, using various systems and tools.

Ideal candidates have strong French language skills (C1/C2), solid digital abilities, and a customer-focused, proactive mindset.

Qualifications

• French proficiency (C1/C2) is mandatory.
• Good computer and digital skills.
• Excellent communication and interpersonal skills.
• Customer-oriented and results-driven mindset.
• Proactive approach and problem-solving abilities.
• Experience in Customer Service or related roles is an advantage.
• Availability to work rotating schedules.
• Full-time availability (40 hours per week).
• EU work authorization required and candidates must reside in Portugal.

Responsibilities

• Handle inbound and outbound customer calls.
• Manage requests via back-office channels.
• Provide guidance and support throughout the customer journey.
• Identify needs and propose appropriate solutions.
• Handle objections and complaints professionally.
• Perform customer service and sales-related activities.
• Ensure a high standard of customer satisfaction.
• Work with multiple systems and tools.

Skills

French proficiency (C1/C2)

Digital skills

Excellent communication

Customer-oriented mindset

Proactive problem solving

Experience in Customer Service

Willing to rotate shifts

Full-time availability (40h/w)

EU/Portugal work eligibility

Job description

About the Role

Join a growing customer service team supporting the energy sector in Portugal. As a French-Speaking Customer Service Advisor, you will assist customers through multiple channels, provide solutions to their enquiries, and contribute to delivering a high-quality customer experience in a dynamic and fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Manage customer requests through back-office channels.
• Provide guidance and support throughout the customer journey.
• Identify customer needs and propose appropriate solutions.
• Handle objections and complaints professionally.
• Perform customer service and sales‑related activities.
• Ensure a high standard of customer satisfaction.
• Work with multiple systems, applications, and digital tools.

Requirements

• French proficiency (C1/C2 mandatory).
• Good computer and digital skills.
• Excellent communication and interpersonal skills.
• Customer-oriented and results-driven mindset.
• Proactive approach and problem‑solving abilities.
• Previous experience in Customer Service, Customer Support, Call Centre, Sales, Customer Care, or Advisory roles is an advantage.
• Availability to work rotating schedules.
• Full‑time availability (40 hours per week).
• Candidates must already be residing in Portugal.
• EU work authorization required.

What We Offer

• Employment contract from the first day of training.
• Paid initial training.
• Attractive salary package based on experience.
• Attendance bonus.
• Guaranteed productivity bonus during the first 6 months.
• Meal allowance.
• Company benefits and exclusive partnerships.
• Career growth and development opportunities.
• Modern and well‑equipped office environment.
• Dynamic and supportive international team.
• Possibility of remote work after 3-4 months based on performance.

Schedule

• Monday to Saturday
• Rotational shifts between 07:00 and 19:00
• Full‑time (40 hours per week)