French Speaking Customer Support

Freedom Recruitment; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Relocation support

Company housing option

Training & development

Job summary

Freedom Recruitment is seeking a French-speaking Customer Support Advisor for a premium consumer products project based in Porto, Portugal. You will handle customer inquiries across phone, email, and live chat, managing orders and post-sales support while delivering high service standards. Fluency in French is required, with English for internal comms.

Entry-level applicants welcome. The role offers a full-time permanent contract, relocation support, and a modern, multicultural office

Qualifications

• Native or near-native fluency in French.
• Solid working knowledge of English for internal communications and systems.

Responsibilities

• Deliver customer support across phone, email, and live chat channels.
• Assist customers with product inquiries, order processing, and post-sales requests.
• Troubleshoot customer issues to ensure quick, accurate resolutions.
• Maintain clear documentation of all customer interactions per internal guidelines.
• Collaborate with internal teams to meet service quality targets.

Skills

French language

English language

Job description

Are you fluent in French and interested in building an international career in customer operations? We are partnering with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Porto. In this role, you will assist customers across multiple channels, managing product inquiries, order updates, and post-sales support while maintaining high service standards. Whether you are an entry-level candidate or an experienced customer service representative looking for a fresh start abroad, this role offers a structured career path, stable daytime hours, and a vibrant work environment in Portugal.

Requirements

Language Skills:

Native or near-native fluency in French, with a solid working knowledge of English for internal communications and systems.

Background:

Previous customer service experience is a plus, but motivated entry-level candidates with strong interpersonal skills are welcome to apply.

Technical & Core Skills:

Comfortable navigating multiple digital tools and software, with strong problem-solving capabilities, detail orientation, and clear written and verbal communication.

Work Style:

Adaptable, customer-focused, and comfortable working within an international, team-oriented setup.

Responsibilities

Deliver customer support across phone, email, and live chat channels. Assist customers with product inquiries, order processing, and post-sales requests. Troubleshoot customer issues efficiently to ensure quick, accurate resolutions. Maintain clear documentation of all customer interactions in accordance with internal guidelines. Collaborate with internal teams to ensure service quality and meet individual performance targets.

What We Offer

Contract & Location:

Full-time permanent employment contract based in Porto, Portugal. Relocation support:

Relocation support:

Flight ticket reimbursed and the option for company housing Training & Development:

Work Environment:

Modern office setup with a supportive, multicultural team culture.

Long-Term Stability:

Secure placement on a stable, long-term project backed by a global employer.