Customer Support Specialist (French-Speaking) - Porto

FH Collective Academy; Porto; On-site; EUR 10,358 - 12,407; Full time

Benefits offered by this job

Base Salary: €1,020 gross x14 salaries

Bonus: €100 guaranteed (first 3 months)

Meal Allowance: €9.60/day

Transport Support: Up to €40/month

Welcome Bonus: €150 gross

Job summary

A customer support company located in Porto is seeking a Customer Support Specialist fluent in French and with a good command of English. In this full-time role, you will assist French-speaking clients, handle inquiries via various communication channels, and ensure customer satisfaction. The position offers a gross salary of €1,020 x14 months, performance bonuses, meal allowances, and transport support. Candidates should be local and available for on-site work.

Qualifications

• Fluent in French (C2) with a good level of English.
• Previous customer service experience is a plus.
• Capable of working in rotational shifts.

Responsibilities

• Provide high-quality support to French-speaking customers.
• Handle inquiries via phone, email, or chat.
• Resolve issues efficiently while ensuring customer satisfaction.
• Maintain accurate records in internal systems.
• Work closely with internal teams to improve service quality.

Skills

Customer-oriented mindset

Strong communication

Problem-solving skills

Fluent in French (C2)

Good English level

Job description

Customer Support Specialist (French-speaking)

Location: Porto (On-site)
Start Date: ASAP
Schedule: Monday to Saturday, 07:00 – 19:00 (rotational shifts)
Contract: Full-time

About the Role

Join an international customer support team in Porto, assisting French-speaking clients in a dynamic and fast-paced environment. This is a great opportunity to build your career in customer experience while working in one of Portugal's most vibrant cities.

What You'll Do

• Provide high-quality support to French-speaking customers
• Handle inquiries via phone, email, or chat
• Resolve issues efficiently while ensuring customer satisfaction
• Maintain accurate records in internal systems
• Work closely with internal teams to improve service quality

What We're Looking For

• Native / C2 French + good English level
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Previous customer service experience is a plus
• Ability to work in rotational shifts

What's in It for You

• Base Salary: €1,020 gross x14 salaries
• Bonus: €100 guaranteed (first 3 months) + performance-based bonus after
• Meal Allowance: €9.60/day (net, meal card)
• Transport Support: Up to €40/month reimbursement
• Welcome Bonus: €150 gross (paid in the 4th month)

Important Notes

• Only local candidates (within 30km of Porto)
• No relocation support
• On-site position

Interested?

Apply now or reach out directly to start your recruitment process!