Customer Support Specialist - French & English

Cross Border Talents; Coimbra; Presencial; EUR 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14-month salary

Shared accommodation for up to 12 mo.

Professional growth & training

Resumo da oferta

Cross Border Talents is seeking a French & English Customer Support Specialist to join on-site in Porto, Portugal. You will handle inquiries across digital channels, resolve issues, and identify opportunities to upsell services while delivering exceptional service.

Requirements include fluency in French and English, willingness to work on-site in Porto, Monday to Friday hours, and 1+ year in a customer support role.

Qualificações

• Fluent in French and English.
• Experience in contact center or customer support is preferred (1+ year).
• Strong digital literacy and problem-solving abilities.

Responsabilidades

• Deliver personalized customer service in French and English across multiple channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and opportunities to upsell complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Conhecimentos

French

English

Descrição da oferta de emprego

About the Role

We are recruiting on behalf of a leading global customer experience provider for a French & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

• Deliver personalized customer service in French and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

• Language Proficiency: Fluent in both French and English.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1+ years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.