Customer Support Specialist - French & English

Cross Border Talents; Matosinhos; Presencial; EUR 11 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Shared accommodation

14-month salary

Resumo da oferta

Cross Border Talents is recruiting a French & English Customer Support Specialist for on-site work in Porto, Portugal.

You will handle inquiries across multiple channels, deliver personalized service, resolve issues, and identify opportunities to offer value-added services while maintaining high satisfaction levels. The role requires 1+ years in a contact center or customer support and fluency in French and English.

Qualificações

• Fluent in French and English.
• On-site in Porto, Portugal.
• 1+ years in contact center or customer support.
• Strong digital literacy and communication skills.

Responsabilidades

• Deliver personalized customer service in French and English across multiple channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Conhecimentos

French

English

Digital literacy

Sales orientation

Interpersonal communication

Problem solving

Descrição da oferta de emprego

About the Role

We are recruiting on behalf of a leading global customer experience provider for a French & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

• Deliver personalized customer service in French and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

• Language Proficiency: Fluent in both French and English.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1+ years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.