French customer service in Porto

Youssef George@Cbtalents; Porto; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Employment contract from day one

Paid initial training

Attractive salary package

Attendance bonus

Career development opportunities

Dynamic and friendly team

Modern working environment

Central Porto location

Remote work after initial period

Discounts and partnerships

Job summary

CBTalents in Porto is seeking a French-speaking Customer Service Advisor to join our dynamic team. You will handle inbound and outbound calls, assist customers, and support the sales process from a central office location.

The role offers initial office-based work with the opportunity to shift to remote work after 3 to 4 months, subject to meeting performance targets. A strong French command and good IT skills are essential for success.

Qualifications

• Excellent command of French, both written and spoken (C1 or C2 level is mandatory).
• Good theoretical and practical computer skills.
• Excellent interpersonal and communication skills.
• A strong customer service mindset and a results-oriented approach.
• A proactive attitude and the ability to suggest effective solutions.
• Previous experience in Customer Service or related roles is an advantage.
• Availability to work variable and rotating schedules.
• Availability for a full-time position: 40 hours per week, 8 hours per day.

Responsibilities

• Making and receiving calls to assist customers with their enquiries.
• Handling customer requests through back-office channels.
• Advising and supporting customers throughout their experience.
• Identifying customer needs and providing appropriate solutions.
• Handling objections and complaints professionally.
• Performing sales-related tasks according to project requirements.
• Ensuring a high-quality customer service experience.
• Using various IT applications, systems, and digital tools.

Skills

French fluency

Customer service

Communication skills

Proactive attitude

Job description

French-Speaking Customer Service Advisor – Porto

Do you speak fluent French and are you looking for a new professional opportunity in Porto?

As our business continues to grow, along with the projects we manage for our clients and partners, we are looking for motivated, communicative, and customer-oriented French-speaking professionals who share our core values: commitment, teamwork, accountability, and diversity.

Take the next step in your career by joining a fast-growing project in the energy sector!

Work Organisation and Location

You will work in our modern offices located in the heart of Porto, just a few steps away from Trindade metro station, offering excellent accessibility and a convenient central location.

To ensure a smooth onboarding process and provide you with the necessary support, the position will initially be office-based. After 3 to 4 months, you may become eligible for remote work, provided that you consistently meet the expected performance targets.

Your Responsibilities

As a French-Speaking Customer Service Advisor, your main responsibilities will include:

• Making and receiving calls to assist customers with their enquiries
• Handling customer requests through back-office channels
• Advising and supporting customers throughout their experience
• Identifying customer needs and providing appropriate solutions
• Handling objections and complaints professionally
• Performing sales-related tasks according to the project's requirements
• Ensuring a high-quality customer service experience
• Using various IT applications, systems, and digital tools

What We Offer

• An employment contract from the first day of training
• Paid initial training
• An attractive salary package
• An attendance bonus
• Genuine opportunities for career development and progression
• The opportunity to join a dynamic and friendly team
• A modern and well-equipped working environment
• An excellent location in central Porto, just a few steps away from Trindade metro station
• The possibility of remote work after an initial period of 3 to 4 months, subject to meeting the expected performance targets
• Discounts and partnerships with leading brands and organisations across various sectors, including banking, healthcare, sports, and fashion

Job Requirements

• Excellent command of French, both written and spoken (C1 or C2 level is mandatory)
• Good theoretical and practical computer skills
• Excellent interpersonal and communication skills
• A strong customer service mindset and a results-oriented approach
• A proactive attitude and the ability to suggest effective solutions
• Previous experience in Customer Service, Customer Support, Call Centre, Sales, Customer Care, or advisory roles is considered an advantage
• Availability to work variable and rotating schedules
• Availability for a full-time position: 40 hours per week, 8 hours per day