French-Speaking Customer Service Advisor | Guimarães, Portugal | On-site

Boeva Tech; Guimarães; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Employment contract from day one

Paid initial training

Attendance bonus

Productivity bonus first 6 months

Meal allowance

Company benefits and partnerships

Career growth and development

Modern office environment

International team

Remote work possibility after 3-4 mo

Job summary

Boeva Tech in Portugal is seeking a French-speaking Customer Service Advisor to join a growing international team. You will assist customers across multiple channels, provide solutions, and deliver a high-quality experience in a fast-paced environment.

Responsibilities include handling calls, managing requests, guiding customers, resolving issues, and supporting sales activities while maintaining satisfaction. The role requires 40 hours/week and availability for rotating shifts.

Qualifications

• French proficiency (C1/C2) mandatory.
• Good computer and digital skills.
• Excellent communication and interpersonal skills.
• Customer-oriented and results-driven mindset.
• Proactive approach and problem-solving abilities.
• Previous experience in Customer Service, Customer Support, Call Centre, Sales, Customer Care, or Advisory roles is an advantage.
• Availability to work rotating schedules.
• Full‑time availability (40 hours per week).
• Candidates must already be residing in Portugal.
• EU work authorization required.

Responsibilities

• Handle inbound and outbound customer calls.
• Manage customer requests through back-office channels.
• Provide guidance and support throughout the customer journey.
• Identify customer needs and propose appropriate solutions.
• Handle objections and complaints professionally.
• Perform customer service and sales‑related activities.
• Ensure a high standard of customer satisfaction.
• Work with multiple systems, applications, and digital tools.

Skills

French proficiency

Customer service

Communication skills

Problem solving

Sales support

Rotating shifts

Job description

About the Role

Join a growing customer service team supporting the energy sector in Portugal. As a French-Speaking Customer Service Advisor, you will assist customers through multiple channels, provide solutions to their enquiries, and contribute to delivering a high-quality customer experience in a dynamic and fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Manage customer requests through back-office channels.
• Provide guidance and support throughout the customer journey.
• Identify customer needs and propose appropriate solutions.
• Handle objections and complaints professionally.
• Perform customer service and sales‑related activities.
• Ensure a high standard of customer satisfaction.
• Work with multiple systems, applications, and digital tools.

Requirements

• French proficiency (C1/C2 mandatory).
• Good computer and digital skills.
• Excellent communication and interpersonal skills.
• Customer-oriented and results-driven mindset.
• Proactive approach and problem‑solving abilities.
• Previous experience in Customer Service, Customer Support, Call Centre, Sales, Customer Care, or Advisory roles is an advantage.
• Availability to work rotating schedules.
• Full‑time availability (40 hours per week).
• Candidates must already be residing in Portugal.
• EU work authorization required.

What We Offer

• Employment contract from the first day of training.
• Paid initial training.
• Attractive salary package based on experience.
• Attendance bonus.
• Guaranteed productivity bonus during the first 6 months.
• Meal allowance.
• Company benefits and exclusive partnerships.
• Career growth and development opportunities.
• Modern and well‑equipped office environment.
• Dynamic and supportive international team.
• Possibility of remote work after 3-4 months based on performance.

Schedule

• Monday to Saturday
• Rotational shifts between 07:00 and 19:00
• Full‑time (40 hours per week)