Customer Support Specialist - French & English

Cross Border Talents; Porto; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Fixed 14-month salary

Relocation support (shared accom.)

Fixed weekends off

Professional growth and training

Job summary

Cross Border Talents seeks a French & English Customer Support Specialist to deliver outstanding service to customers in Porto, Portugal, handling inquiries via digital channels and identifying opportunities to add value.

You will work on-site, Monday to Friday between 08:00 and 19:00, with fixed weekends off, and benefit from relocation support for those moving to Portugal, a stable 14-month salary, and ongoing training in an international setting.

Qualifications

• Fluent in both French and English.
• On-site in Porto, Portugal.
• Full-time schedule Monday–Friday 08:00–19:00 with fixed weekends off.
• 1+ year of contact center or customer support experience preferred.
• Strong digital literacy, sales orientation, interpersonal communication and problem-solving abilities.

Responsibilities

• Deliver personalized customer service in French and English across multiple channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Skills

Digital literacy

Sales orientation

Interpersonal communication

Problem solving

Job description

About the Role

We are recruiting on behalf of a leading global customer experience provider for a French & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

• Deliver personalized customer service in French and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

• Language Proficiency: Fluent in both French and English.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1+ years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.