French-Speaking Customer Service Ambassador — Hybrid Porto

Cross Border Talents; Porto; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Employment contract from day one

Paid initial training

Attendance bonus

Meal allowance

Productivity bonus €100/month (first 6

Job summary

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to support energy sector customers, respond to enquiries, process requests, and provide optimal solutions while contributing to a fast-growing project.

The role is full-time and on-site (40 hours/week) with the possibility of remote work after an initial period, subject to performance targets. On-site office in Porto with relocation support and benefits.

Qualifications

• Excellent command of spoken and written French (C1/C2).
• Strong interpersonal and communication skills with a customer-oriented mindset.
• Proactive attitude with ability to propose practical solutions.
• Good knowledge of IT basics and operating IT applications.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Guide and support customers throughout the process, proposing suitable solutions.
• Resolve objections and complaints to ensure high-quality service.
• Carry out sales and marketing activities as required by the project.
• Utilize various IT applications and tools efficiently.

Skills

French (C1/C2)

Communication skills

Customer-oriented

Proactive attitude

Sales awareness

Tools

IT applications

Job description

Cross Border Talents in Porto is seeking a French-speaking Customer Service Ambassador to support energy sector customers, respond to enquiries, process requests, and provide optimal solutions while contributing to a fast-growing project.

The role is full-time and on-site (40 hours/week) with the possibility of remote work after an initial period, subject to performance targets. On-site office in Porto with relocation support and benefits.