French-Speaking Customer Service Ambassador — Porto (Hybrid)

Cross Border Talents; Gondomar; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation support

Paid training

Attendance bonus

Meal allowance

Productivity bonus (first six months)

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Ambassador for our Porto-based project in the energy sector. You will handle calls and back-office tasks, guide customers through processes, resolve issues, and contribute to sales activities.

The role offers on-site work with potential remote work after a performance period, 40 hours per week. Relocation support, paid initial training, attendance bonus, meal allowance, and guaranteed productivity bonuses for the first six months

Qualifications

• Excellent command of spoken and written French (C1/C2 level mandatory).
• Excellent interpersonal and communication skills, customer-oriented, results-focused, proactive attitude.

Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.
• Back-Office Processing: Process customer requests through various back-office activities.
• Customer Guidance: Advise and support customers throughout the process, identifying needs and proposing solutions.
• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service.
• Sales & Marketing: Carry out sales and marketing activities as required by the project.
• System Usage: Utilize various IT applications and tools efficiently.

Skills

French Proficiency

Customer Focus

Communication

Proactive Attitude

Tools

IT Tools

Job description

Cross Border Talents is hiring a French-speaking Customer Service Ambassador for our Porto-based project in the energy sector. You will handle calls and back-office tasks, guide customers through processes, resolve issues, and contribute to sales activities.

The role offers on-site work with potential remote work after a performance period, 40 hours per week. Relocation support, paid initial training, attendance bonus, meal allowance, and guaranteed productivity bonuses for the first six months