French-Speaking Customer Success Advocate

Cross Border Talents; Santo Tirso; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid training

Meal allowance

Productivity bonus

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Ambassador in Porto. You will handle calls, process requests, guide customers, and ensure a high-quality experience in the energy sector.

The role offers a 40-hour work week with variable/rotating shifts and initial on-site work, with possible remote work later. Relocation support, paid training, meal allowance, and productivity bonuses are provided to support your start.

Qualifications

• Must have fluency in spoken and written French (C1/C2).
• Strong customer-focused mindset with proactive problem solving.
• Good interpersonal and communication skills; results-oriented.

Responsibilities

• Handle calls to address customer inquiries.
• Process customer requests via back-office activities.
• Guide customers through the process and identify solutions.
• Resolve objections and maintain high-quality service.
• Support sales and marketing activities as required.
• Use IT applications and tools efficiently.

Skills

French C1/C2

Customer service

Interpersonal skills

IT knowledge

Tools

CRM software

IT applications

Job description

Cross Border Talents is hiring a French-speaking Customer Service Ambassador in Porto. You will handle calls, process requests, guide customers, and ensure a high-quality experience in the energy sector.

The role offers a 40-hour work week with variable/rotating shifts and initial on-site work, with possible remote work later. Relocation support, paid training, meal allowance, and productivity bonuses are provided to support your start.