French-Speaking Customer Success Ambassador - Porto

Cross Border Talents; Matosinhos; On-site; EUR 15,000 - 22,000; Full time

Benefits offered by this job

Relocation support

Paid training

Attendance bonus

Meal allowance

Productivity bonus

Job summary

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy customers, answer inquiries, process requests and offer solutions. You will handle calls, back-office tasks, guide customers through the process, resolve issues and participate in sales/marketing activities.

The job is on-site with a 40-hour week (8 hours/day), with an initial 3–4 months on-site and the possibility of remote work later based on performance.

Qualifications

• Must have fluent French (spoken and written) at C1/C2 level.
• Strong interpersonal and communication skills with a customer-first mindset.
• Good theoretical and practical knowledge of IT.
• Availability for a full-time position (40 hours per week, 8 hours per day) with rotating shifts.

Responsibilities

• Call handling: Make and receive calls to respond to customer enquiries.
• Back-office processing: Process customer requests through various back-office activities.
• Customer guidance: Advise and support customers throughout the process, identifying needs and proposing solutions.
• Issue resolution: Handle objections, manage complaints, and ensure high-quality service.
• Sales & marketing: Carry out sales and marketing activities as required by the project.
• System usage: Use IT applications and tools efficiently.

Skills

French (C1/C2)

Interpersonal skills

Customer-oriented

Proactive attitude

IT knowledge

Tools

CRM software

Office IT tools

Job description

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy customers, answer inquiries, process requests and offer solutions. You will handle calls, back-office tasks, guide customers through the process, resolve issues and participate in sales/marketing activities.

The job is on-site with a 40-hour week (8 hours/day), with an initial 3–4 months on-site and the possibility of remote work later based on performance.