French-Speaking Customer Support Advisor – Lisbon, Portugal (Ref 7)

Closerhire; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

14 salaries a year

Comprehensive onboarding and training

Career development opportunities

International and multicultural team

Modern office facilities

Job summary

CloserHire is recruiting a French-speaking Customer Support Advisor for a Lisbon-based, full-time role. You will handle inquiries via phone, email and chat, assisting customers with product questions, orders and post-sales requests while delivering exceptional service.

Requirements include native French and good English, strong communication, and comfort working across multiple systems. The position offers a 14-salary structure and a supportive, multicultural team in a modern office.

Qualifications

• Native-level fluency in French.
• Good command of English.
• Previous customer service experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset with a passion for delivering exceptional service.
• Good computer literacy and ability to work across multiple systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide customer support via phone, email, and chat.
• Assist customers with product questions and order inquiries.
• Handle post-sales requests and ensure timely issue resolution.
• Deliver accurate information while maintaining high customer satisfaction.
• Build positive customer relationships through professional and empathetic communication.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with international teams to provide seamless support.
• Contribute to service quality and team performance goals.

Skills

French fluency

English proficiency

Excellent communication

Interpersonal skills

Customer-oriented mindset

Multisystem literacy

Problem solving

Tools

CRM systems

Job description

A working week in Lisbon, Portugal, in French. 1100EUR base salary (x14) + meal.

A typical day

You'll spend most of it on provide customer support via phone, email, and chat, assist customers with product-related questions and order inquiries, handle post-sales requests and ensure timely issue resolution, deliver accurate information while maintaining a high level of customer satisfaction, build positive customer relationships through professional and empathetic communication, and accurately document customer interactions and follow internal procedures.

Less often, you'll also collaborate with international teams to provide seamless customer support, and contribute to maintaining service quality and achieving team performance goals.

Would you fit?

We're looking for someone with native-level fluency in French, good command of English, previous customer service experience is an advantage but not required, excellent communication and interpersonal skills, strong customer-oriented mindset with a passion for delivering exceptional service, good computer literacy and ability to work across multiple systems, and strong problem-solving skills and attention to detail.

The money

1100EUR base salary (x14) + meal

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

What comes with it

• 14 Salaries a Year

Benefits

• Full-time permanent employment Monday to Friday schedule between 08:00 and 17:00
• Comprehensive onboarding and training
• Stable long-term project with excellent career development opportunities
• International and multicultural working environment
• Continuous learning and professional growth
• Modern office facilities and supportive team culture

Who you'd work for

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.