French-Speaking Customer Support Advisor – Lisbon, Portugal (Ref 6)

Closerhire; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

14 salaries a year

Onboarding and training

Career development opportunities

International environment

Job summary

CloserHire is recruiting a French-speaking Customer Support Advisor for a premium consumer products project in Lisbon. You will handle inquiries via phone, email, and chat, delivering an outstanding customer experience in a dynamic, multicultural environment.

The role includes product and order support, post-sales handling, and collaboration with international teams. It offers a stable, full-time position, onboarding and ongoing training, and a pathway for career growth.

Qualifications

• Strong customer-facing experience or eagerness to learn in a fast-paced environment.
• Excellent spoken and written English communication skills.
• Ability to work across multiple systems while helping customers.

Responsibilities

• Provide customer support via phone, email, and chat.
• Assist customers with product questions and order inquiries.
• Handle post-sales requests and ensure timely issue resolution.
• Document customer interactions accurately and follow internal procedures.
• Collaborate with international teams to deliver seamless support.

Skills

Customer service

English language

Communication skills

Problem solving

Attention to detail

Multitasking

Adaptability

Job description

1100EUR base salary (x14) + meal — plus 14 Salaries a Year. French-Speaking Customer Support Advisor in Lisbon, Portugal.

What you'll actually take home

1100EUR base salary (x14) + meal

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year

Everything else in the package

• full-time permanent employment Monday to Friday schedule between 08:00 and 17:00
• comprehensive onboarding and training
• stable long-term project with excellent career development opportunities
• international and multicultural working environment
• continuous learning and professional growth
• modern office facilities and supportive team culture

The job itself

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

Day to day that means provide customer support via phone, email, and chat, assist customers with product-related questions and order inquiries, handle post-sales requests and ensure timely issue resolution, deliver accurate information while maintaining a high level of customer satisfaction, build positive customer relationships through professional and empathetic communication, accurately document customer interactions and follow internal procedures, and collaborate with international teams to provide seamless customer support.

What you need to bring

• Adaptable and comfortable working in an international and fast-paced environment
• Strong problem-solving skills and attention to detail
• Good computer literacy and ability to work across multiple systems
• Strong customer-oriented mindset with a passion for delivering exceptional service
• Excellent communication and interpersonal skills
• Previous customer service experience is an advantage but not required
• Good command of English

Life in Portugal

• Low living costs
• 300-plus days of sun
• big international communities in Lisbon and Porto

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.