German-Speaking Customer Support Advisor – – Lisbon, Portugal

CloserHire; Lisboa; Híbrido; EUR 19 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 Salaries a Year

€150 Language Bonus

€100 Monthly Bonus

Resumo da oferta

CloserHire is recruiting a German-speaking Customer Support Advisor for a premium consumer products project based in Lisbon, Portugal. The role supports customers across phone, email, and chat, delivering an outstanding service in a multicultural environment.

You will work full-time in Lisbon with an office-based setup and a hybrid option after three months, with onboarding and training provided to foster career development.

Qualificações

• Adaptable and comfortable working in an international and fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Good computer literacy and ability to work across multiple systems.
• Strong customer-oriented mindset with a passion for delivering exceptional service.
• Excellent communication and interpersonal skills.
• Previous customer service experience is an advantage but not required.
• Good command of English.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist customers with product-related questions and order inquiries.
• Handle post-sales requests and ensure timely issue resolution.
• Deliver accurate information while maintaining a high level of customer satisfaction.
• Build positive customer relationships through professional and empathetic communication.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with international teams to provide seamless customer support.

Conhecimentos

German language

Strong communication

Problem solving

Customer focus

Attention to detail

English proficiency

Adaptability

Descrição da oferta de emprego

1450€ x 14 — plus 14 Salaries a Year, €150 Language Bonus, €100 Monthly Bonus. German-Speaking Customer Support Advisor in Lisbon, Portugal.

What you'll actually take home

1450€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• €150 Language Bonus
• €100 Monthly Bonus

Everything else in the package

You also get office-based position in Lisbon, Portugal, with a hybrid working model available after the first three months, full-time permanent employment Monday to Friday schedule between 07:00 and 16:00, comprehensive onboarding and training, stable long-term project with excellent career development opportunities, international and multicultural working environment, continuous learning and professional growth, and modern office facilities and supportive team culture.

The job itself

CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

Day to day that means provide customer support via phone, email, and chat, assist customers with product-related questions and order inquiries, handle post-sales requests and ensure timely issue resolution, deliver accurate information while maintaining a high level of customer satisfaction, build positive customer relationships through professional and empathetic communication, accurately document customer interactions and follow internal procedures, and collaborate with international teams to provide seamless customer support.

What you need to bring

• Adaptable and comfortable working in an international and fast-paced environment
• Strong problem-solving skills and attention to detail
• Good computer literacy and ability to work across multiple systems
• Strong customer-oriented mindset with a passion for delivering exceptional service
• Excellent communication and interpersonal skills
• Previous customer service experience is an advantage but not required
• Good command of English

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.