French-Speaking Customer Support Advisor – Premium Consumer – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 Salaries a Year

Resumo da oferta

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. You will assist customers across multiple channels, handling product inquiries, orders, and post-sales support while delivering an outstanding customer experience.

This is full-time employment in a fast-paced, international environment with a 14-salary yearly structure and a meal allowance.

Qualificações

• Native-level fluency in French.
• Good command of English.
• Previous customer service experience is an advantage but not required.
• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset and service focus.
• Good computer literacy and ability to work across multiple systems.
• Strong problem-solving skills and attention to detail.
• Adaptable to an international, fast-paced environment.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist customers with product questions and order inquiries.
• Handle post-sales requests and ensure timely resolution.
• Deliver accurate information while maintaining high customer satisfaction.
• Build positive customer relationships through professional and empathetic communication.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with international teams to provide seamless customer support.
• Contribute to maintaining service quality and achieving team performance goals.

Ferramentas

CRM systems

Descrição da oferta de emprego

French-speaking role in Lisbon, Portugal. 1100EUR base salary (x14) + meal.

At a glance

• Location: Lisbon, Portugal
• Languages: French
• Salary: 1100EUR base salary (x14) + meal
• Start: 9/10
• Relocation: not offered for this role

Perks worth knowing about

• 14 Salaries a Year

About the role

CloserHire is partnering with a leading global customer experience company to recruit French‑speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post‑sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

What you’ll do

• Provide customer support via phone, email, and chat
• Assist customers with product‑related questions and order inquiries
• Handle post‑sales requests and ensure timely issue resolution
• Deliver accurate information while maintaining a high level of customer satisfaction
• Build positive customer relationships through professional and empathetic communication
• Accurately document customer interactions and follow internal procedures
• Collaborate with international teams to provide seamless customer support
• Contribute to maintaining service quality and achieving team performance goals

What we’re looking for

• Native‑level fluency in French
• Good command of English
• Previous customer service experience is an advantage but not required
• Excellent communication and interpersonal skills
• Strong customer‑oriented mindset with a passion for delivering exceptional service
• Good computer literacy and ability to work across multiple systems
• Strong problem‑solving skills and attention to detail
• Adaptable and comfortable working in an international and fast‑paced environment

Salary

1100EUR base salary (x14) + meal

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Full‑time permanent employment Monday to Friday schedule between 08:00 and 17:00
• Comprehensive onboarding and training
• Stable long‑term project with excellent career development opportunities
• International and multicultural working environment
• Continuous learning and professional growth
• Modern office facilities and supportive team culture

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company 
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal‑opportunity recruiter and consider every applicant on ability alone.