French-Speaking Customer Support Advisor – – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

14 salaries per year

Resumo da oferta

CloserHire is partnering with a leading global customer experience company to recruit a French-speaking Customer Support Advisor for a premium consumer products project in Lisbon, Portugal. You will assist with product inquiries, orders, and post-sales support across multiple channels.

This full-time role offers standard hours 08:00–17:00, on-site work, and a 14-salary package: 1,100 EUR base paid 14 times per year plus a meal allowance.

Qualificações

• Good command of English.
• Strong communication and interpersonal skills.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Handle product inquiries across multiple channels (phone, email, chat).
• Assist customers with orders and post-sales support.
• Deliver accurate information and resolve issues promptly.
• Document interactions and follow internal procedures.

Conhecimentos

English

Communication

Customer service

Problem solving

Descrição da oferta de emprego

1100EUR base salary (x14) + meal — plus 14 Salaries a Year. French-Speaking Customer Support Advisor in Lisbon, Portugal.

What you'll actually take home

1100EUR base salary (x14) + meal

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year

Everything else in the package

You also get full-time permanent employment Monday to Friday schedule between 08:00 and 17:00, comprehensive onboarding and training, stable long-term project with excellent career development opportunities, international and multicultural working environment, continuous learning and professional growth, and modern office facilities and supportive team culture.

The job itself

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal. This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You’ll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

Day to day that means provide customer support via phone, email, and chat, assist customers with product-related questions and order inquiries, handle post-sales requests and ensure timely issue resolution, deliver accurate information while maintaining a high level of customer satisfaction, build positive customer relationships through professional and empathetic communication, accurately document customer interactions and follow internal procedures, and collaborate with international teams to provide seamless customer support.

What you need to bring

• Adaptable and comfortable working in an international and fast-paced environment
• Strong problem-solving skills and attention to detail
• Good computer literacy and ability to work across multiple systems
• Strong customer-oriented mindset with a passion for delivering exceptional service
• Excellent communication and interpersonal skills
• Previous customer service experience is an advantage but not required
• Good command of English

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.