French-Speaking Customer Support Advisor – Lisbon, Portugal (Paid Training)

Closerhire; Lisboa; In loco; EUR 11.000 - 13.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private Health Cover

Meal Allowance

Paid Training

Relocation support

Descrizione del lavoro

CloserHire is partnering with a leading global customer experience provider to recruit a French-speaking Customer Support Advisor for their technical support team in Lisbon. This role focuses on assisting users with in-vehicle navigation and multimedia systems for a renowned car manufacturer, offering you the chance to work with innovative technology in a multicultural environment.

As a Customer Support Advisor, you will be the first point of contact for users of in-car multimedia and navigation

Competenze

• Fluent in French (spoken and written).
• Able to communicate clearly in English and French with customers.

Mansioni

• Provide technical support for in-vehicle navigation and multimedia systems via phone and email.
• Log customer issues for fault diagnostics and participate in training.
• Initially work from home with transition to Lisbon office as needed.

Conoscenze

French fluency

English (basic)

Descrizione del lavoro

French-speaking role in Lisbon, Portugal. €1,050 per month (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: French
• Salary: €1,050 per month (gross)
• Start: 26/10, 9/11, 23/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance
• Paid Training

About the role

CloserHire is partnering with a leading global customer experience provider to recruit a French-speaking Customer Support Advisor for their technical support team in Lisbon. This role focuses on assisting users with in-vehicle navigation and multimedia systems for a renowned car manufacturer, offering you the chance to work with innovative technology in a multicultural environment. As a Customer Support Advisor, you will be the first point of contact for users of in-car multimedia and navigation systems.

What you'll do

• Handling customer inquiries via phone and email regarding navigation systems such as R-Link, TomTom Live Carminat, and Medianav. Providing technical support and responding to service requests and complaints with accuracy and empathy. Logging customer issues in our client to ensure efficient internal communication, particularly for fault diagnostics. Participating in a comprehensive 15-day training program (remote to start) covering company tools, products, and communication techniques. Maintaining high levels of service quality and adhering to internal performance standards. Initially working from home with a transition to the company’s
• Lisbon office when required

What we're looking for

• Fluency in French (spoken and written) and basic
• English. Excellent communication and problem-solving skills. Comfortable with customer interaction via phone and email. Basic technical aptitude and ability to learn new software systems (e.g., our client). A collaborative mindset and willingness to work in a structured, performance-driven environment. Flexibility to work 40 hours per week on a rotating
• Monday–Friday schedule (07:00–18:00). Previous customer service experience is a plus but not mandatory

Salary

€1,050 per month (gross)

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• Full-time contract with long-term career development opportunities. 15 working days of paid training covering all essential tools and processes. Health insurance from the first day of your contract. Meal allowance via a prepaid card usable in restaurants, cafés, and supermarkets. Relocation support available, including benefit-in-kind housing options for selected candidates. Access to modern office facilities, including lounges, cafeterias, and team collaboration spaces in central Lisbon

Relocation support

• permanent accomodation provided - check project files in drive

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

We are an equal-opportunity recruiter and consider every applicant on ability alone.